2. Information We Collect

2.1 Information you provide directly:

• Full name and email address when you register an account
• Business name, address, and contact details
• Payment information processed securely through our payment partners
• Any content you upload including images and business descriptions
• Messages you send to our support team

2.2 Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the platform
• Device information including operating system and screen size
• Referring website or source
• Booking and transaction data

2.3 Information collected through cookies and tracking technologies: We use cookies and similar tracking technologies including the Meta Pixel to collect information about how you interact with our website. This information is used to improve our service and to serve you relevant advertisements. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and operate the Service
• Process payments and send payment confirmations
• Send booking notifications and automated confirmations
• Send transactional emails including receipts and account updates
• Respond to your support requests
• Improve and develop the platform
• Comply with legal obligations
• Detect and prevent fraud or misuse
• Serve you relevant retargeting advertisements through Meta platforms including Facebook and Instagram

Our legal bases for processing under UK GDPR are:

• Contract — processing necessary to provide the Service you have subscribed to
• Legitimate interests — improving the platform, fraud prevention, and marketing to users who have shown interest in the Service
• Legal obligation — complying with applicable laws
• Consent — where you have given explicit consent, such as for marketing communications

4. Payment Data

All payment transactions are processed by third-party payment processors including PayHere and PayPal. We do not store full payment card numbers on our servers. These processors have their own privacy policies and security standards. We encourage you to review their policies before making a payment.

We retain transaction records including amounts, dates, and booking references for accounting and legal compliance purposes.

5. Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Payment processors — PayHere, PayPal, to process transactions
• Cloud service providers — to host and operate the platform
• Analytics providers — to understand platform usage
• Meta Platforms Inc — through the Meta Pixel for advertising purposes
• Legal authorities — where required by law or court order
• Business transfers — in the event of a merger, acquisition, or sale of assets

6. Meta Pixel and Retargeting

We use the Meta Pixel on our website. The Meta Pixel is a piece of code that allows us to:

• Measure the effectiveness of our advertising
• Build audiences of people who have visited our website
• Show you relevant Slotly Go advertisements on Facebook and Instagram after you have visited our site

The Meta Pixel collects data including your IP address, browser information, and actions taken on our website such as page views and sign-ups. This data is shared with Meta Platforms Inc and processed in accordance with Meta’s Data Policy.

Your choices: You can opt out of Meta’s use of your data for advertising purposes by visiting your Facebook Ad Preferences or by using the Your Online Choices tool. You can also disable cookies in your browser settings, though this may affect the functionality of the Service.

7. Cookies

We use the following types of cookies:

• Essential cookies — required for the platform to function
• Analytics cookies — to understand how users interact with the platform
• Marketing cookies — including the Meta Pixel for retargeting advertising

You can manage your cookie preferences through our cookie consent banner when you first visit the site, or through your browser settings at any time.

8. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide the Service. If you cancel your account your data will be retained for 30 days and then deleted, unless we are required to retain it for legal or accounting purposes.

Transaction records are retained for a minimum of six years in accordance with UK tax and accounting requirements.

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of your data in certain circumstances
• Right to restrict processing — request that we limit how we use your data
• Right to data portability — receive your data in a machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — where processing is based on consent

To exercise any of these rights please contact us at hello@slotlygo.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure servers, and access controls. However no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

11. International Data Transfers

Loomod Ltd is based in the United Kingdom. Some of our service providers may process data outside the UK or European Economic Area. Where this occurs we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

12. Children’s Privacy

The Service is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by displaying a notice in the platform. The updated policy will be effective from the date stated at the top of the page.

14. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy please contact our Data Controller at: